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About Us
Esoteric Entertainments Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Esoteric Entertainments Ltd
Maidstone TV Studios New Cut Road, Vinters Park Maidstone Kent ME14 5NZ United Kingdom
Phone: 0871 250 1240
Fax: 08700 111339
Email: info@esoteric-e.co.uk
GB 817 702138
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 7 business days, but all goods and reports will be despatched within 28 days of the order being confirmed by Esoteric. Please allow extra time for delivery of mail to overseas addresses; these will be despatched by airmail within 28 days. Please allow up to 90 days in some countries. For an additional fee, if requested and available courier services are an option. Please contact us at enquiries@esoteric-e.co.uk or call us on 0871 250 1240 for more information. .
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. We will accept returns of faulty goods notified to us within 14 days of deliver, subject to the terms of the manufacuter's warranty.
Under the Distance Selling Act, you have seven days cooling off period in which to return any items in resalable condition for a full refund. This does not apply to personalised items. However, in addition, We guarantee the quality of the readings for a full thirty days providing a complaint is received in writing. An alternative reading or refund at our discretion will be provided. This does not affect your statutory rights.
Esoteric does not sell products for purchase by children under the age of 18. We sell children's products for purchase only with the agreement and participation of a parent or guardian.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0871 250 1240 (International +44 1622 684 504) or fax us on 08700 111339 or write to us at Maidstone TV Studios New Cut Road, Vinters Park Maidstone Kent ME14 5NZ United Kingdom
Privacy Policy
Esoteric Entertainments Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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